Good questions.
Clear answers.

Email [email protected] or use our contact page. Include the app name, version, device model, operating system version, and steps that led to the problem. If you have a screenshot, you can attach it in your email app after preparing your message.

Check for an app update in the App Store or Google Play, close and reopen the app, and restart your device. If the issue continues, contact us with the details. Avoid uninstalling an app before checking whether its data is backed up; removing it may delete information stored only on your device.

If you purchased through Apple, use your device’s Settings → your name → Subscriptions. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Select the relevant app to manage the subscription. Deleting an app or requesting account deletion does not automatically cancel a store subscription. More help: Apple subscriptions or Google Play subscriptions.

For purchases billed by Apple or Google Play, request a refund from the store that processed your payment. Eligibility and timing follow that store’s rules and applicable law. Visit Apple refund support or Google Play refund support. If you’re unsure where you purchased, contact us with the app name; don’t send full payment details.

Visit our data & account deletion page. You can prepare an email request identifying the RiseSmart app and the email associated with your account. We may need to verify your identity before taking action. The page also explains local data, subscriptions, and any necessary retention.

Read our privacy policy for this website and communications with RiseSmart. For an app’s specific data practices, also check its in-app privacy notice and store privacy disclosures. Contact us with the app name if you need clarification.

Absolutely. Use the contact page and choose “Feedback & suggestions”. For accessibility issues, tell us the app or page, device, any assistive technology you use, and what you were trying to do. We appreciate clear, practical feedback.

No. It prepares a message and opens your email app. You need to press Send there to submit it. If you use webmail or don’t have an email app configured, use the “Copy email draft” option and paste it into a new message addressed to [email protected].